Get help with your Cooud Exchange account.
For account access or wallet operations, contact support from the email address on your account. Never send passwords, authenticator secrets, recovery phrases, or full backup-code lists.
Contact support
Include the affected account email, the route you were on, the approximate time, and any non-sensitive error text. For wallet issues, include the withdrawal or deposit ID if it is visible.
support@cooud.exchange
Account access
Lost authenticator access, backup-code trouble, or a sign-in challenge that will not complete.
Deposits and withdrawals
Missing BTC deposit, withdrawal status question, or an address-book review that needs support.
Security concerns
Suspicious login, account takeover concern, phishing report, or anything involving funds.
Security reminder
Cooud support will never ask for your password, authenticator secret, wallet seed phrase, private key, or the full set of backup codes.